November 23, 2018

5 Smart Hacks for Good IT Service Management

An ITSM suite that integrates seamlessly with workflow management systems adds the desired value to the business. By virtue of being a process based management, it would certainly […]
July 17, 2018

6 Reasons Why You Should Have a Customer Self-Service Portal

Having a customer self-service portal empowers your customers to contact you whenever they want to. 24×7 connectivity allows your customers to be connected always, allowing them […]
May 17, 2018

Are Your Employees Ready for Your Digital Transformation Journey?

Back in the 2000s when we received our laptops and Blackberries, we were all super-thrilled as our weekday experience was much better and smoother than our […]
February 27, 2018

Customer Experience Trends to Watch Out For in 2018

Customer experience (CX)-the set of interactions between a customer and an organization throughout their business relationship– is no more an afterthought. It is now an increasingly […]
February 23, 2018

How AI, Automation & Bots are Transforming Customer Support in the Digital Age

In today’s digital economy, customer success cannot be an afterthought. Consumer demands are rapidly evolving beyond what organizations were prepared to handle. The new age digital […]
February 20, 2018

Modernizing Service Support with Chatbots

Business expansion, customer demands and productivity improvement requirements are proving to be the driving force for businesses to look at new and technology-enabled solutions to service […]